This is an On-Demand Course. You Can Also Bring This Course to Your Organization and Train Your Entire Team. For more information, call 1-844-538-2574. Note: Course access is activated 24 hrs. after payment has been received.
 
Description:
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. With the right training, call center agents can be an excellent asset in your organization’s sales process.
 
Objective:
In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news and selling on the phone.  You will explore techniques to overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.